Nexi Fintech Private Limited
We sincerely thank you for purchasing our products or availing our services through our website https://nexiloans.com/, owned and operated by Nexi Fintech Private Limited (hereinafter referred to as “Nexiloans”).
Kindly read this Refund and Cancellation Policy along with the Terms and Conditions of Nexiloans carefully, as they contain important information regarding your rights and obligations as our customer with respect to any purchase of products or services from us.
We endeavor to deliver all services and products in accordance with the specifications and timelines mentioned at the time of purchase. However, if for any reason we are unable to provide the product or service purchased by you, you shall be entitled to a refund, subject to the following conditions:
- Refunds shall be considered only in cases where there is a clear and demonstrable deficiency, defect, or non-performance in the service or product purchased from Nexiloans.
- No refund shall be provided in cases where the buyer seeks a refund solely due to a change of mind, without any deficiency or error attributable to Nexiloans.
- Refund requests shall not be entertained after the service or product has been delivered/shared, in cases of change of mind. However, at our discretion, we may allow you to utilize the amount already paid towards any alternative service/product offered by Nexiloans of an equivalent value. Such adjustment may be made in full or in part.
- In the event that any repayment installment is inadvertently credited to an account other than the intended account, such funds shall be duly appropriated to the correct account once brought to the notice of Nexiloans. However, Nexiloans shall not be held liable for any such instances or any consequent loss to the borrower arising therefrom.
- Refund applications submitted after thirty (30) days from the date of purchase shall not be entertained, particularly where completion of work/service has already been confirmed and communicated via email or any other mode of communication.
If a refund request is approved by Nexiloans, the same shall be processed and intimated to you through email. The refund process may take a minimum of fifteen (15) business days and the amount will be credited to your designated bank account. We shall ensure the refund process is handled diligently and in good faith.
Nexiloans reserves the absolute right to:
- Amend the terms of sanction, including reduction of loan amount and/or interest rate, at any time before or after disbursement of the loan.
- Cancel the sanction letter and recall the entire loan without assigning any reason whatsoever.
- Modify, amend, add, or withdraw any of the above rules, policies, or conditions at its sole discretion, without prior notice.
For any queries, please contact us at: Support@nexiloans.com